FAQ
Frequently Asked Questions
GENERAL
This isn’t your typical KL restaurant! We deliver nutritious meals that are ready for you to
heat-to-eat when hunger strikes.
Our kitchen is open 7 days a week from 10am to 10pm. Cutoff to order for same-day delivery is 9:30pm nightly.
Yes, we are dedicated to reducing our environmental footprint and moving towards 100% plastic-free. Our boxes, meal containers, and cardboard sleeves are all recyclable. In total, we are 98% plastic-free and biodegradable. ♻️ Read more about our packaging here.
HEATING & STORING MEALS
Our earth-friendly, compostable containers are oven- and microwave-safe. If you are using the oven, gently mix items first, loosely covering the meal with aluminium then heat. You can also heat up your meal on the stove-top in a skillet.
Feel free to stock up! Our meals stay fresh in the fridge for up to 48 hours.
Absolutely! If you do not expect to eat eat a meal within 3 days, simply freeze it. Then when you’re ready, thaw it in the refrigerator first for 12 to 24 hours, then follow normal heating instructions.
Please note: not all sauces freeze well and uncooked greens like salads should not be frozen.
ORDERS
Yes! Surprise your team for lunch or send some love to a foodie. You can place orders to be delivered any where you’d like.
Order before 9:30pm nightly for same-day delivery.
Although we can’t promise it, we’ll try our best if the order is not yet in progress. Contact us on WhatsApp or email us to customerservice@wernersdeli.com
We understand that sometimes stuff comes in between. We can cancel & refund your order if cancellation is communicated to us minimum 3 hours prior to delivery.
DELIVERY
We deliver to foodies all around Kuala Lumpur and Petaling Jaya.
We’re located in Changkat and our fees are calculated based on your distance to us.
We love planners! You can order up to two weeks in advance for standard orders. For events and parties, you can order up to two months in advance.
We’ve partnered with the best delivery companies in the area — GrabExpress, MrSpeedy & Lalamove — to ensure your meals arrive on-time and in great shape.
PAYMENT
We accept all major credit cards, debit cards, and PayPal.
Oh no, let’s get you sorted out! Contact us on WhatsApp or by email.
